Shipping Policy
Shipping & Estimated Delivery Time
We ship worldwide via standard international mail.
- Estimated Delivery: 5–15 business days after dispatch, depending on the destination.
- Please Note: Delivery times are estimates and may vary during holidays or due to customs processing delays in your region.
Free Worldwide Shipping
We offer complimentary standard international shipping on all orders over $99 USD.
Order Processing & Cancellations
- Orders may be canceled within 3 hours of placement.
- Once order processing begins, we are unable to modify or cancel the order.
Shipping Address & Returned Packages
- Please review your shipping address carefully before completing your order.
- If you notice an error, contact us immediately at support@kozylumiere.com. We cannot guarantee changes once an order has entered processing.
- Any package returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer will be subject to reshipping fees, which are the customer‘s responsibility.
Special Requests & Contact
For any special shipping requests or inquiries, please contact us at support@kozylumiere.com before your order is shipped, and we will do our best to assist you.