Shipping Policy
Made-to-Order Jewelry
Each piece is thoughtfully crafted upon order. Please allow 2–3 business days for production before shipping.
Estimated Delivery Time
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USA / Canada / Europe / Australia: 7–15 business days
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Kindly note that delivery times may vary during holiday seasons or due to customs delays in your region.
Free Worldwide Shipping
We offer complimentary standard international shipping on all orders over $50 USD.
Order Cancellations
Orders may be canceled within 3 hours of placement. Once production or fulfillment begins, we are unable to modify or cancel the order.
Returned Packages
If you notice an error in your shipping address, please contact us immediately. Unfortunately, once an order has entered processing, we cannot change shipping information.
Packages returned due to an incorrect or incomplete address provided by the customer will be subject to reshipping costs, which are the customer's responsibility.
For any special requests, please contact us at support@kozylumiere.com before your order is shipped, and we will do our best to accommodate your needs.