Return & Exchange Policy
Our Policy
We only accept returns or offer replacements for items that have a manufacturing defect or were damaged during shipping.
Quality Guarantee & Process
If your item arrives with a covered issue, please contact us within 14 days of delivery:
- Contact Us: Email support@kozylumiere.com with your order number and clear evidence (photos/video) of the issue.
- Assessment: We will review your case and provide instructions within 2 business days.
- Resolution: Once approved, we will arrange a replacement (subject to stock) or a full refund. We cover return shipping for approved cases.